José Covas Real Estate – Consultoria, Lda is an entity regulated by the Royal Institution of Chartered Surveyors (RICS), an international organisation that sets the highest standards of competence, ethics and professional conduct in property consultancy and valuation.
Under the terms of Law no. 144/2015, of 8 September, we would like to inform you that, in the event of a dispute arising from the provision of services, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
The ADR organisation we have voluntarily joined is:
ESAI – Escola Superior de Atividades Imobiliárias
Centro de Arbitragem e Mediação Imobiliária (ESAI RAL)
Rua de Cabo Verde, n. º 2 – 1170 106 Lisboa
📞 Tel: +351 218 408 000
📧 Email: ral@esai.pt
🌐 Website: www.esai.pt
Under the terms of the legislation in force, recourse to out-of-court dispute resolution mechanisms is optional, but is an effective and speedy way of resolving conflicts.
Alternatively, consumers can also submit a complaint via the European online dispute resolution platform, available at:
https://ec.europa.eu/consumers/odr
.
